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ActiveCampaign has acquired Onesend to empower franchises, multi-location brands, and resellers! Learn more here!

Automation For Customer Service Teams

Anticipate customer needs and improve every interaction using ActiveCampaign

Personalised Customer Experience

Connect the conversations happening across marketing channels, nurturing automations, and customer service for a fully personalised and integrated customer experience

Make your customer service more personal

Before you chat with a customer or reach out over email, you need to have context into their history with your company. See what problems or questions they’ve had in the past, and predict their needs.

Identify & reward your best customers

Offer incentives or special deals to customers who buy repeatedly, or create communities of strong customers to advocate for your business, growing your customer base from the inside out.

Track customer interactions and behaviors

Providing a great customer experience starts with understanding what your customers like to see. Track past email clicks, purchases, and live chats across the ActiveCampaign platform to get a sense of what makes your best customers happy.

Prevent bad customer experiences

Lead scoring, engagement tagging, and pipeline automation make it easy to track customer health and take action so you can step in to offer support. Identify when customers and accounts are at risk of leaving a bad review, having a subpar experience, and more.

Assist customers wherever, whenever

Good customer service happens everywhere, and at every stage. You can now go beyond traditional support channels and leverage the latest in chatbot automations, multi-channel support, and nurturing email workflows to provide the best customer service experience.

!! Facebook Messenger Now Available!!

Integrate with the tools you already use

We want you to use the tools that help your business grow and succeed. That’s why ActiveCampaign integrates with 300+ apps, including Salesforce, Typeform, and Shopify.

The customer service tools you need to succeed

Multi-channel support

Pick up conversations via web chat, email, or Facebook Messenger.

Site & event tracking

See exactly what your customers are doing in your app and on your website.

Flexible pipelines

Create the pipeline stages and customer health metrics that make sense for your business.

Chatbot automations

Automate messages, collect data, and pre-qualify leads — even if you’re offline.

Native integrations

Bring data in from 300+ apps to inform your customer service processes.

Team collaboration

Tag a teammate or assign ownership to bring them into a conversation and stay on the same page.

Automated task

Create tasks in response to key events and assign them to a team member.

Automated workflows

Use triggers, actions, and logic to automate outreach based on contact actions.

Consolidated records

Keep track of all customer information in a single contact record.

Stop churn and increase expansion

Are you ready to get started?

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